Eleuth - CS Systems That Reduce Churn Risk

Build CS Systems That Catch Churn Before It Happens

Get the early warning systems and rapid-deployment frameworks that growing startups need—without the 6-month hire.

Book Your CS Audit

Two Approaches, One Goal: Retention

Whether you're firefighting or optimizing, we meet you where you are.

Foundation

Starting at $12K
6-8 weeks • 5-20 employees

Essential CS infrastructure when you're founder-led or have your first CS hire.

  • ✓ Customer onboarding system
  • ✓ Red account identification
  • ✓ Basic CS metrics tracking

Scale

Starting at $18K
8-10 weeks • 15-50 employees

Strategic optimization when you have a CS team but need systematic processes.

  • ✓ Advanced health scoring
  • ✓ Strategic QBR process
  • ✓ Account expansion planning
View Services
65→22 Days: Customer Onboarding
34% Faster: CSM Ramp Time
24% Fewer: Support Tickets
15+ Years CS Leadership

Your CS Team is Drowning

But you can't afford to wait 6 months to hire and ramp a VP of CS

⚠️ What's Breaking

! Customers churning before seeing value
! Onboarding takes 3x longer than promised
! No way to predict which accounts will churn
! CSMs firefighting instead of scaling
! Can't prove CS impact on revenue

✅ What You Get

✓ Systematic onboarding that scales
✓ Early warning system for at-risk accounts
✓ Operational workflows that reduce manual work
✓ Clear metrics tied to business impact
✓ Frameworks your team can implement

Why Not Just Hire a VP of CS?

You will—eventually. But right now you need systems, not meetings.

Full-Time VP of CS

  • ✗ $200K+ salary + equity
  • ✗ 3-6 month search process
  • ✗ 3-6 month ramp time
  • ✗ May lack startup scaling experience
  • ✗ Wants to build their own systems
  • ✓ Long-term strategic leadership

Fractional CS Expert

  • ✓ Fraction of the cost
  • ✓ Start next week
  • ✓ Immediate impact
  • ✓ Proven startup frameworks
  • ✓ Builds systems you can hand off
  • ✓ Perfect bridge to full-time hire

Hi, I'm Diana 👋

I've led CS teams at Foursquare and built systems that scale

Most CS consultants give you reports and recommendations. I give you working systems.

At Foursquare, I earned CS MVP, was selected for Emerging Leaders (top 2%), and promoted to manage CSM teams. I've worked with Fortune 500s and scaling startups across ad tech to enterprise SaaS.

Cut customer onboarding from 65 to 22 days
Reduced support tickets by 24%
34% faster CSM ramp time
15+ years CS leadership experience

Ready to Get Ahead of Churn?

Let's audit your current approach and build systems that scale.

Book Your CS Audit